Refund policy
We want you to love every pair you buy from Blackzone. If something is not right, you can return or exchange your shoes, slippers or flip flops within 7 days of delivery.
Eligibility
- The request is raised within 7 days of delivery.
- The product is unused, unwashed and free of any marks on the sole.
- The product is returned in the original box with all tags, accessories and the invoice.
How to request a return or exchange
- Message us on WhatsApp at +91 81529 51057 or email sultanmirza904575@gmail.com with your order number, the reason and clear photos of the product.
- Our team replies within 24 hours and arranges a reverse pickup where the service is available at your pincode. If pickup is not available, we will guide you to ship the parcel back.
Exchanges
You can exchange for a different size or colour, subject to stock. The replacement pair is shipped once we receive the original pair and it passes our quality check. Exchanges are free of charge.
Refunds
- Returned products are checked within 48 hours of reaching us.
- Approved refunds are sent to the original payment method within 5 to 7 working days.
- For Cash on Delivery orders, the refund is sent to your UPI ID or bank account.
Damaged, defective or wrong product
If you receive a damaged, defective or wrong product, tell us within 48 hours of delivery with photos or an unboxing video. We will send a replacement or give you a full refund at no extra cost.
Warranty
All our footwear carries a 30-day warranty from delivery against manufacturing defects such as sole separation or stitching failure. Normal wear and tear, misuse and damage from washing are not covered.
Order cancellation
You can cancel your order any time before it is shipped and receive a full refund. Once shipped, the order can be returned under this policy after delivery.
Items we cannot accept
Footwear that has been worn outdoors, washed, damaged after delivery, or returned without the original box and tags cannot be returned or exchanged.